FAQ

Please take a look at the questions you might have about Blink and probably want to ask yourself!

What is Blink?

Blink is a great and functional 🌟WordPress plugin that allows you to collect user feedback. And not only that! Blink also aims to maximize the user experience with FAQ and Support sections. It accompanies you during the product development phase with data from real users.

Visitors who want to buy your products:

• You can review user reviews

• You can find what you are curious about in the FAQ section

• They can contact you directly for support

Thanks to these interactions, trust in your brand increases, your conversion rates increase and your sales are realized more easily.

Show your users that you value their ideas and opinions!

Why is User Feedback so important?

User feedback is critical to the success of a product or service. It is a fundamental tool for both understanding customer satisfaction and improving the product or service.

⚡️ The opinions and insights of users give you many benefits:

• Early Detection of Bugs (Bug Tracking) When users notice and report bugs in the software, this feedback enables quick fixes in the development process.

• Improving User Experience (UX/UI) Is the interface complex, are the buttons accessible, can users easily follow the flow? The user is the best judge.

• Feature Request User comments like "it would be great if there was a feature like this" directly affect roadmap planning.

• Subscription and Loyalty Rates Improvements based on user feedback reduce churn. Contributes to the long-term and healthy execution of existing memberships.

• Standing Out from the Competition Firms that act proactively according to feedback can be more agile than their competitors.

</> Software Industry Specific Statistics:

• 🐞 75% of software bugs are discovered through end-user feedback rather than user testing (Tricentis)

• 🧠 86% of SaaS users prefer software that is frequently optimized (Zendesk)

• 📉 Poor user experience is the cause of 67% of subscription cancelations (ProfitWell)

• 💡 Software companies that use user feedback have a 30% higher success rate in adopting new features (Pendo)

• 🔄 Companies that respond to user feedback within 48 hours see a 35% increase in user satisfaction (HubSpot)

✨To Summarize

User feedback is gold for both product development and marketing strategy. Brands that listen, analyze and implement grow much faster than their competitors.

How is Blink different from similar plugins?

Compared to similar plugins, Blink's interface design stands out in the first step. It is compact and has a modern interface.

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On the admin side, the evaluation of feedback from users, constant interaction with the user (e-mail notifications) and exported data draw attention.

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Blink offers many detailed features for organizing, filtering and using the acquired data for further targeting.

Who we developed Blink for! Who should buy it?

Teams/companies that offer a product or service and position the user at the center of the product can buy this product. Those who value them and care about their ideas;

• Startups

• Product developers

• Those who embrace user data

• Those who care about customer satisfaction

Feedback from real user experiences reveals product shortcomings and opportunities for improvement. The next version can be even better!

Must be reading satisfaction messages from customers ;)

Product + Feedback = Improved Experience + Loyal User

Product development is a dynamic process and its direction is most accurately determined by the users. Asking and listening instead of guessing what the user needs makes a difference.

You can take advantage by catching the points you missed with Blink. User feedback helps you understand which features should be emphasized.

When you make users feel valued, their bond with the brand is strengthened. This increases purchase rates.

Installation & Requirements?

The plugin is designed for ease of use. You can be up and running in minutes with our simple setup process. No coding required!

To use Blink, you need at least WordPress 6.3, PHP 7.4 or higher. Blink can work on older versions, but the versions above are the ones we recommend.

Versions:

• PHP 8.1 or higher

• WordPress 6.3 or newer

• Tested with PHP 7.4 and PHP 8.x

What is your license policy?

The license fee is a one-time payment and is valid for life. The regular license is only valid for a single domain (yourdomain.com). If you plan to use the plugin on more than 3 domains, we recommend considering an extended license.

What about Support?

Documentation, and dedicated support team to help you with any questions you may have.

Email: [e-mail] Ticket: https://evmet.ticksy.com/ Live Preview: https://evmet.net/blink/